REQUIRED KNOWLEDGE, SKILLS AND ABILITIES FROM HEALTHCARE CLINICAL MANAGERS' PERSPECTIVES

An essential determinant of healthcare organizational performance is managerial competence. From the research, it appears that many fulfilling those managerial roles do not appear to possess proper management qualifications or managerial experience in healthcare. This study focuses on expanding previous research to another segment of the healthcare delivery systems that of managers, supervisors and directors within a broader scope of healthcare organizations. The study asked healthcare managers, supervisors and directors to rate the importance of 50 knowledge, skills, and ability (KSA) concepts perceived as being necessary for successfully managing their current type of healthcare organization. It also examines the role of gender, age, education, years in health care and years of experience in healthcare management as factors that could influence the necessary skills needed for effective management. Of the 175 respondents, the majority were females at 78.9% while Caucasians represented 88.1% of the sample. This study further clarified and expanded the KSAs across a wider spectrum of supervisors, managers and executives. Additionally, the identification of seven interpretable factors have evolved which explained 61.5% of the variance in this study. These factors further define those KSA clusters that supervisors, managers, and executives identify as being most important for their success.

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