Author: Chen, Lixia; Meng, Bo
Date published: March 20, 2011
Journal code: MGSG
1. THE PROBLEMS OF CHINESE ENTERPRISES IN EQUIPMENT MANAGEMENT
Although Chinese enterprises have improved their ability in equipment management, for example, they have changed from break down maintenance to preventive maintenance, there are still many problems for them in equipment management as shown in figure 1 that make their productivity efficiency very low, in which the main reasons are as follow.
1.1 Pay More Importance to Equipment Usage and Ignore Maintenance
Many operators only pay importance to make use of equipment but ignore maintenance because first line managers concern production progress, which make the operator have no time to maintain equipments, if things continue this way, both managers and operators ignore the dairy maintenance and operate equipments even if there are some minor malfunction until they have to overhaul, which on one hand delay production and on the other hand increase repair cost.
1.2 Equipment Operators are Short of Necessary Quality and Lack of Training
Most equipment operators come from technical training school and go on duty without formal training, so there are many safety hazards in equipment operation. According to our investigation, some operators go on duty without any training, some operate a machine for a time and then apply an operation license, and even some seasonal worker are farmers near the factory to work in it during slack farming season without license and training.
Frequent occurrence of accidents because of waiting for a stroke of luck
Waiting for a stroke of luck is the source of many machinery accidents, which give lessons to Chinese enterprises with blood. Only after an accident occurs, we recognize that we must inspect equipments, obey operation rules and dispose old equipments timely. However too many of us once on shore, pray no more ' all hurts are forgotten, we still think that equipment inspection is an input without output, and eliminate old equipments is somewhat a waste. Therefore chances come over once again. According our investigation on coal, steel, electronic power, oil and chemistry industries in 2009, 70% grave accidents are relevant to poor equipment management and misusage of equipments.
2. WHAT IS TPM
TPM focuses primarily on manufacturing (although its benefits are applicable to virtually any "process") and is the first methodology Toyota used to improve its global position.
2.1 The Definition of TPM
We define TPM as a manufacturing initiative for optimizing the effectiveness of equipment by doing everything possible to make sure the machine keeps making good quality parts at the desired production rate every time you want it to, which involving all the contributors' active participation and teaming, making the operators the first line of defense against deterioration through autonomous maintenance.
2.2 The Benefits of Deploying TPM
At present TPM is spread all over the world, more and more enterprises have benefited from it, which brings not only tangible but also intangible effects as shown in table 1 .
2.3 Five Components of TPM
(1) Maintenance prevention: select / design of the machine for optimum performance throughout its expected life in other words, one time decisions can affect effectiveness for life.
(2) Predictive maintenance: predict the life of critical machine components and replacing them, determine how long the machine or any of the systems will run before they go out of tolerance, how long they need lubrication, tuning, adjustments, overhauling or replacing, which results in cost avoidance.
(3) Corrective maintenance: uncover potential malfunctions and eliminate their causes to enhance machine's performance and reliability, the cornerstone of which is continuous improvement.
(4) Preventive maintenance: minimize machine deterioration by scheduling maintenance to minimize wear and breakdowns, which is a natural predecessor of TPM.
(5) Autonomous maintenance: make the machine operator the "first line of defense" through training and empowerment to ensure regular cleaning, lubrication, inspections and total ownership that achieves continuous improvement in equipment effectiveness.
3. THE DIFFICULTIES AND PROBLEMS OF CHINESE ENTERPRISES IN DEPLOYING TPM
Chinese enterprises have paid importance to external advanced experience and management methods, and many large-scaled enterprises began to introduce TPM in recent years in order to get success as that in Japan and Korea. However, they met so many difficulties and problems as follow in deploying TPM that they believe that TPM is not suitable for Chinese enterprises.
3.1 Lack of the Exact Support to TPM from top Management
TPM requires all staff including the top manager and operators to take part in TPM activities, but at present it is difficult for Chinese enterprises to require the plant manager to manage equipments directly. As we know the plant managers of Japanese enterprises that deploy TPM lead it directly and some of them take the post of the chief of TPM team, they attend the whole process of TPM such as plan auditing, achievement evaluation and motivation. We believe that it is favorable for successful TPM, after all equipment management has long-term influence on the existence and development of an enterprise. But most of Chinese enterprises have no such mechanism, the plant managers concern less on equipment management, if they are invited to take part in TPM, most of which is just a formality > which will leave hidden dangers for TPM because employees have sharp eyes.
3.2 Most Chinese Enterprises Haven'T Deployed 5S Successfully That is the Foundation of TPM
5 S is five steps to shape up the workplace and the foundation for deploying TPM successfully that are sort (Seiri), straighten (seiton), shine (seiso), standardize (seiketsu) and sustain (Shitsuke). Although 5 S was introduced in China since 1980s, in more than twenty years, some enterprises have benefited from it in economic efficiency, product quality and cost reduction, but too many enterprises haven't benefited from it due to their misunderstanding and errors in 5S management such as lack of leader's emphasis and employees' involvement. Without successful 5S as the foundation, it is difficult for TPM to come through.
3.3 Lack of Autonomous Activities of TPM Team Extremely Necessary for Successful TPM
TPM requires TPM team to work autonomously, which is very hard for Chinese enterprises to do so. It requires operators analyze, improve and solve various failure or hidden dangers during equipment operation in their spare time and the person in charge should reward them. But in China, the involvement of operators in equipment maintenance is very limited and they usually engage it in work hour. According to our investigation, most TPM teams haven't met the requirements.
4. THREE-STAGE METHOD IN DEPLOYING TPM FOR CHINESE ENTERPRISES
Considering the difficulties and problems Chinese enterprises met in deploying TPM, we propose the three-stage method for Chinese enterprises to deploy TPM as shown in figure 2.
4.1 The First Stage: Make Good Preparation for Deploying TPM
Sufficient preparation is half of a success, enterprises must prepare adequately in advance for implementing TPM smoothly and successfully, which at least includes following preparations.
4.1.1 Deploy 5S in Advance to Make Workplace Visual
The objective of deploying 5S is to maintain the area surrounding the machine clean and organized at all times to support the disciplined TPM activities, to establish an environment that is safe, a surrounding helps efficient working, "Visual workplace" helps avoid mistakes and helps train new employees easily, so that to promote a sense of ownership and pride in the workplace.
4.1.2 Establish a TPM Team
TPM team is essential for Chinese enterprises to deploy TPM. What is a team? Why we have so many teams, but we can't make the "whole greater than the sum of parts"? A team is a group of individuals working in pursuit of a common objective. Merely calling a group of employees a team does not make a functioning team, just as all star football team made up of the greatest players does not make the best team.
TPM requires more time, resources and efforts than most of Chinese enterprises believe they can afford. A typical TPM implementation requires company-wide participation and full results can only be seen after 3 years and sometimes 5 years. It is proven that an efficient TPM team can reduce this process greatly.
(1) The members of TPM team
Ideal number of team members is 5-9 and it should include all the operators of the machine (all shifts), the maintenance technicians specialized in mechanical, hydraulics, electronics, etc, manufacturing engineer, departmental supervisor, one or two "outside" operators and one member of the management (considering actual situation in China, we can choose the deputy general manager in charge of production as a team member but not the general manager).
(2) The leader of TPM team
Team leader should be closely associated with the machine, preferably the machine operator or maintenance technician, who must believe in discipline, accountability and open communication, and is able to "coach" the team into taking ownership of the machine, provide team training prior to TPM event and motivate the team to make TPM more smooth and successful.
(3) Essential elements for successful TPM team
The authors want to re-instate once again that the success in TPM will depend on how well you work as a team. This is by far the one of the most important aspects of TPM. If you are to be a successful TPM team you must achieve the objectives shown in table 2.
4.1.3 Design TPM plan carefully
Planning must start two months before TPM event, in which:
* Select the candidate machine that is critical on the value stream mapping, make sure there is a backup machine with sufficient capacity, available to take up this machine's load and generate sufficient inventory of parts.
* Gather all the available information for this machine, for example, the user manuals, maintenance manuals, control circuit diagrams, drawings, the maintenance history for at least two years and the OEE data for this machine.
* Identify repeating and chronic problems by discuss with the operators and maintenance technician.
* Develop an action plan for the machine during TPM event and make sure all the necessary hand tools and power tools are available in sufficient quantity in order to quickly bring the machine in running condition.
4.1.4 Establish a Culture of Involvement and Autonomous Working
(1) Active participation of everyone including the management
A successful TPM can't realize without active participation of everyone, besides the operators and maintenance technicians, the participation of the management and other departments are very important for TPM activities. The management in different level should provide complete, real and visible support for TPM, which is necessary for sustaining TPM program. Chinese people like to follow their leaders, so top management should actively participate in TPM event, provide resources and empower the TPM team, middle managers should participate in audits and TPM kaizen events, plant manager should give the awards with fanfare to encourage the morale.
(2) A culture of autonomous working
Absolute faith & commitment of operators and maintenance technicians are the basis of a successful TPM. Because they spend the most time with the machines, can and will notice the abnormalities first, have the most unique knowledge of the machine, it's parts and it's functioning, have much closer emotional attachment with, and sense of ownership of the machines and are mostly technically inclined, so they are the "first line of defense" for the machine. We should provide them with adequate training and empowerment to ensure regular cleaning, lubrication, inspections and total ownership that achieves continuous improvement in equipment effectiveness, and more important, we should change their attitude from passive to autonomous maintenance since it is self-governing, self-ruling, non-centralized machine maintenance program.
4.2 Deploy TPM Step by Step
TPM is a long journey and systematic engineering, so we must deploy it step by step to make a solid foundation for the success. The steps and application of five components of TPM are shown in table 3 and figure 3.
4.3 Evaluate the Effect of TPM
We select OEE as the indicator to evaluate the effect of TPM. OEE stands for Overall Equipment Effectiveness that is a measurement represents the percentage of time a machine was actually producing quality parts compared to the time it was planned to be. We use OEE to monitor & improve performance of the selected equipment, evaluate losses, identify causes and corrective actions, guide & monitor TPM implementation, compare before & after OEE values to monitor impact.
5. CASE STUDY: THE APPLICATION OF THE METHOD IN DONGGUANG GROUP COMPANY
Since 2006, we practice the three-stage method in several factories such as Dongguang Group Company (DG hereafter) that is a large-scale plant supplies various kinds of brakes for First Automobile Workshop. DG introduced TPM at the end of 2006 guided by a professional consulting company for six months and paid RMB 200 thousands, even it got some effect at the time, but after the consulters left, it almost restored to original situation. The CEO of DG is a graduate student of Changchun University of Science and Technology pursued his master degree in management in 2008. He talked about his puzzle when I organized the student to discuss TPM in the class. So our TPM research team went to the plant and spent three months investigating in it. We found that DG on one side has some advantages and on the other side some disadvantages for deploying TPM as shown in table 4.
So we guided them to deploy TPM from Sep. 2008 till Oct. 2009 according to the three-stage method we propose. Our main activities are shown in table 5.
TPM has gotten great success in Japan, USA, Europe and South Korea, which is proven a very useful lean tool for enterprises to eliminate wastes and improve production efficiency. The three-stage method we propose takes the actual situation in Chinese enterprises into account and is proven applicable by practice. We herein thank a lot for DG that gave us an opportunity to practice our research and we hope our study will benefit more Chinese enterprises in the future.
Nakajima, Seiichi (1989). Introduction to TPM. Cambridge, Mass: Productivity Press.
CHEN Lixia, MENG Bo. (2008). How to Make 5S as a Culture in Chinese Enterprises. Proceeding of 2008 International Conference on Information Management, Innovation Management and Industrial Engineering.
Le fiar, James A. (2001). Practical TPM: Successful Equipment Management at Agilent Technologies.
1 Female, Ph.D, School of Economics and Management, Changchun University of Science and Technology; research fields: operation management School of Economics and Management, Changchun University of Science and Technology Changchun 130022, China.
2 Department of Industry Management, Changchun University of Science and Technology Changchun 130022, China.