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Publication: Community Practitioner
Date published:
Language: English
PMID: 40570
ISSN: 14622815
Journal code: CPRA

Senior staff working in the NHS are to have the opportunity to enhance their conflict resolution skills thanks to a new programme launched by the NHS Leadership Academy.

In partnership with the Tutu Foundation UK, the groundbreaking project will enable 20 specially-selected senior NHS staff to effectively tackle conflict, resolve disputes and mediate in highly tense situations in their work environments.

The pilot programme will adapt the Tutu Foundation's successful Conversations for Change curriculum, which uses the teachings of 'Ubuntu' - an ancient African philosophy emphasising the importance of common humanity, connectedness and interdependence of people within communities.

Participants will learn about the causes of conflict, how to effectively mediate, and develop a greater understanding of diversity and fairness in the NHS. The participants will also be taught coaching skills to enable them to cascade their learning within their organisations. The project is the latest initiative from the Leadership for Equality team of the NHS Leadership Academy. The team works to develop and enhance diverse leadership in NHS organisations so that they better reflect the communities they serve.

National Programme Lead for the NHS Institute's Breaking Through programme (now part of the Leadership for Equality team) Yvonne Coghill said: 1In many communities around the country there has been a major decline in patient trust and confidence and this has created significant challenges for those who want to lead within the NHS. Leaders increasingly need to be equipped with the skills to mediate and resolve conflict

"This accredited coaching programme will support emerging NHS leaders to prevent conflict and ultimately enhance patient experience in NHS environments.'

The pilot programme, recently launched at the House of Lords by the Genera!, Lord Walker of Aldringham, a former chief of the Ministry of Defence Staff, will start in April.

The participants will be required to make a minimum time commitment of 35 hours of online study, with two days of classroom study. The interactive sessions will use innovative techniques to break down barriers as participants share common experiences, concerns and visions. Successful participants will gam a certificate in coaching and become associates of the Institute of Training and Occupational Learning.

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