Date published: September 1, 2012
Journal code: HFM
HFMA has named four healthcare organizations the 2012 winners of the new MAP Award for Performance Improvement in Revenue Cycle, which recognizes organizations that demonstrate measurable improvement in a specific MAP Key or set of MAP Keys. This award is sponsored by Parallon Business Solutions.
Winners show targeted improvement initiatives and how their results have improved financial performance. MAP Award criteria are based on HFMA's MAP Keys, industry- standard revenue cycle key performance indicators.
The following organizations are the 2012 MAP Award for Performance Improvement winners.
Centra Lynchburg General Hospital, Lynchburg, Va. Leaders conducted an internal assessment to improve documentation workflow and correct chart deficiencies. They also raised awareness of the discharged not final billed (DNFB) scorecard for heightened accountability. The hospital improved point-of-service (POS) collections by 32.2 percent over two years and decreased DNFB by 3.05 days.
Community Hospital of the Monterey Peninsula, Monterey, Calif. The hospital implemented a POS collections process, offered extensive training with staff, and expanded service areas as POS collections improved and staff gained confidence. The hospital improved POS by 11.6 percent over two years.
St. Mary's Health Care System, Athens, Ga. Leaders took a balanced approach to issues resolution by opening lines of communication and changing the mindset of clinical staff so they can contribute to solutions. St. Mary's improved aged accounts receivable (A/R) by 16.8 percent over two years.
Spearfish Regional Hospital, Spearfish, S.D. Leaders focused on improving communication between the hospital and central business office more than 50 miles away by leveraging technology and sharing data to create common goals. The hospital improved net days in A/R by 16.5 percent and improved aged A/R over 90 days by 26.5 percent over two years.
The winners of the inaugural MAP Award for Performance Improvement will be recognized at the HFMA MAP Event, Oct. 28-3o, in San Diego. Also at the MAP Event, representatives of the winning organizations will share their techniques for performance improvement at a special panel presentation.